Benchmarking Intangibles: The Art of Measuring Quality

About L Michael Hall

L. Michael Hall is a Cognitive Psychologist who through research into NLP and Self-Actualization Psychology is now a modeler of human excellence; he has completed 15 modeling projects from Resilience Women in Leadership Self-Actualization Coaching Self-Actualizing Leaders Managers and Companies Selling Defusing Wealth Creation etc. He has authored 50 NLP books and a series on Meta-Coaching. Michael co-founded the ISNS (International Society of Neuro-Semantics) and the MCF (Meta-Coaching Foundation) and is an internationally renowned trainer. James Lawley and Penny Tompkins are co-developers of Symbolic Modelling and leading authorities on the use of client-generated metaphor for personal and professional development. They are both practising psychotherapists registered with the United Kingdom Council for Psychotherapy (UKCP). Together they train and supervise therapists counsellors coaches managers and teachers in the use of Symbolic Modelling. Penny was co-managing director of a manufacturing company in the oil industry and James was a senior manager in the telecommunications business. They use this experience when they coach managers and executives to become more self-aware and to develop their ability to think systemically. They also facilitate teams in the use of Clean Language and metaphor so they can model and learn from themselves. They are married and live in London. Professor Angus McLeod is pre-eminent in coaching technology and practice. His company Angus McLeod Associates trains coaching-skills for managers leadership and management development 'learning journeys' and e-learning solutions as well as supplying 1-2-1 coaching. They also supply 'ASK MAX' the world's first e-mentoring service a cost-effective way of getting top coaches into organizations for a whole day at a time where they coach several people during each day. He is also Principal of the Coaching Foundation an e-learning platform for practical learning of coaching skills. They cover both life- and executive-coaching as well as business development programmes for coaches as well. A wide range of blended-learning is offered including video-tutorials webinars series of small-group tutorials (online) and an e-learners community with monitoring and tutoring by professional coaches. Angus is also Visiting Professor of Coaching at Birmingham City University and a supervisor of PhD applied research in coaching and leadership.