All products - Agenda Bookshop

Please note that books with a 10-20 working days delivery time may not arrive before Christmas.

Please note that books with a 10-20 working days delivery time may not arrive before Christmas.

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Bad Services: Why they happen and how to fix them
Lou Downe

Current price €23.39

Original price €25.99

Good services don't happen by accident, and neither do bad ones. Designing a service that works for users and organizations is just the first step....
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Current price €23.39

Original price €25.99

Save 10%

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