Business & Management

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership...

A comprehensive and hands-on textbook, Managing Your Business provides a wide range of models and theories to support the decision making process i...

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership...

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership...

Economics and Business Environment is targeted at students preparing for a career in a managerial position in business or public service.With its a...

Focus on Customer Satisfaction for Increased Profit Statistics show that a single satisfied customer can bring a company two new ones but one unsat...

Innovation is the engine that drives much of what is called success in business and industry. Incorporating the fundamental principles of lean manu...

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership...

This book introduces the challenges to apply current methodologies to create a lean office. It describes the system enhancement options that lean p...

Winner of a 2009 Shingo Research and Professional Publication Prize. Notably flexible and brief, the A3 report has proven to be a key tool In Toyot...

Individualism and collectivism, egoism and altruism, are interwoven threads that make up the social fabric of all organizations. In consequence, po...

For more than twenty years, management expert Bruce Tulgan has been asking, “What are the most difficult challenges you face when it comes to manag...

This is the first book devoted to the multidisciplinary study of feedback. It presents a comprehensive, evidence-based review of the make-or-break ...

In Talking Green, leading communications researchers analyze and explore some of the dominant obstacles confronting environmental advocates. There ...

The convergence of the Internet and mobile telephony in the late 1990s produced a revolutionary business management tool: mobile marketing. Yet des...

Fear of change—we all experience it. Some accept change immediately, some gradually adapt, while others may never get there. Whether it’s poor lead...

The convergence of the Internet and mobile telephony in the late 1990s produced a revolutionary business management tool: mobile marketing. Yet des...

Provides Reassurance and Suggestions From Those Who Have Walked the Same Lean RoadPerhaps the most fundamental challenge that companies adopting a ...

Much of the published work on disaster response has focused on specific disasters, highlighting what went wrong. Taking a new approach, this book e...

Current Topics in Management presents basic research on the theory and practice of management and administration. Volume 12 contains eleven contrib...

In the tradition of Taoist philosophers and Zen masters, Steve Hoeft tells the stories he learned from his Toyota Production System (TPS) master te...