Customer Services
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The Outcome Generation: How a New Generation of Technology Vendors Thrives Through True Customer Success
Paul J HendersonCurrent price €19.35Original price €21.99Current price €19.35Original price €21.99Save 12% -
Walking the Design for Six Sigma Bridge with Your Customer
Carl CordyCurrent price €51.48Original price €58.50Current price €51.48Original price €58.50Save 12% -
The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty
Shaun BeldingCurrent price €16.28Original price €18.50Current price €16.28Original price €18.50Save 12% -
The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty
Shaun BeldingCurrent price €20.34Original price €24.50Current price €20.34Original price €24.50Save 17% -
User Research: A Practical Guide to Designing Better Products and Services
Stephanie MarshCurrent price €32.79Original price €39.50Many businesses are based on creating desirable experiences, products and services for users. However in spite of this, companies often fail to con...
View full detailsCurrent price €32.79Original price €39.50Save 17% -
Sales Success Stories: 60 Stories from 20 Top 1% Sales Professionals
Scott IngramCurrent price €21.57Original price €25.99Current price €21.57Original price €25.99Save 17% -
Top 10 Tips For Your Top 10 Customers
David VenturaCurrent price €17.99Original price €19.99Top 10 Tips For Your Top 10 CustomersAlthough the world is changing rapidly, this book is based on a timeless business principle... look after your...
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Virtanza: The Art and Science of Successful Selling for the Business-to-Business Sales Professional
Debbie HolzkampCurrent price €14.95Original price €16.99Current price €14.95Original price €16.99Save 12% -
Virtanza: The Art and Science of Successful Selling for the Business-to-Business Sales Professional
Debbie HolzkampCurrent price €17.59Original price €19.99Current price €17.59Original price €19.99Save 12% -
The Stylist & Salon Handbook for Keeping Customers & Making Money
Earl O'KulyCurrent price €24.89Original price €29.99Current price €24.89Original price €29.99Save 17% -
Difficult Customers
Grainne RidgeCurrent price €14.39Original price €15.99If you ask people what the biggest challenge is in their job it is often handling difficult customers. In the charitable sector, whether the custom...
View full detailsCurrent price €14.39Original price €15.99Save 10% -
Taking Your Customer Care to the Next Level: Customer Retention Depends Upon Customer Care
Nadji TehraniCurrent price €15.83Original price €17.99Current price €15.83Original price €17.99Save 12% -
The Thank You Economy
Gary VaynerchukCurrent price €29.25Original price €32.50The Thank You Economy isn't some abstract concept or wacky business strategy. It's the way we buy and sell, the way we're interacting as consumers,...
View full detailsCurrent price €29.25Original price €32.50Save 10% -
Successful Customer Care in a Week: Teach Yourself
Di McLanachanCurrent price €14.53Original price €17.50The ability to look after your customers is crucial to anyone who wants to advance their career.Written by Di McLanachan, a leading expert on custo...
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Consumer Psychology: Selling Fast and Slow: How Understanding the Brain''s Two Systems Can Boost Your Sales: 2016
Endless GainCurrent price €10.55Original price €11.99Current price €10.55Original price €11.99Save 12% -
Customer Service - A Way of Life: Instruction Manual
Ron ArthurCurrent price €39.59Original price €44.99Current price €39.59Original price €44.99Save 12% -
The Unforgettable Customer Experience: Win Customers. Keep Customers.
Richard KimberCurrent price €10.55Original price €11.99Current price €10.55Original price €11.99Save 12% -
Customer Romance: A New Feel of Customer Service
J N HalmCurrent price €14.95Original price €16.99Current price €14.95Original price €16.99Save 12% -
Customer Service: The Kingpin of Business Success in Africa
Emmanuel Danstan ChinundaCurrent price €16.71Original price €18.99Current price €16.71Original price €18.99Save 12% -
Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company''s Customer Strategy
Jc QuintanaCurrent price €19.35Original price €21.99Current price €19.35Original price €21.99Save 12% -
Magic for Malls: How You Can Teach Incredible Customer Service
Stephen LogueCurrent price €17.59Original price €19.99Current price €17.59Original price €19.99Save 12%