Customer Services
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Water Cooler Talk: Hydration for a Wow Customer Experience
Carmen SchwabCurrent price €14.95Original price €16.99Current price €14.95Original price €16.99Save 12% -
Taking Your Customer Care to the Next Level: Customer Retention Depends Upon Customer Care
Nadji TehraniCurrent price €21.11Original price €23.99Current price €21.11Original price €23.99Save 12% -
How to Have Your Cake and Eat It Too: An Introduction to Service Design
J. Margus KlaarCurrent price €16.65Original price €18.50The process of designing services is very specific to each individual business. However, discovering what people actually want and value, is a univ...
View full detailsCurrent price €16.65Original price €18.50Save 10% -
Bare Knuckle Customer Service: How To Deliver A Knockout Customer Experience Every Time
Chris NortonCurrent price €17.59Original price €19.99Current price €17.59Original price €19.99Save 12% -
The General Contractor - How to Be a Great Success or Failure
Joe EganCurrent price €33.19Original price €39.99Current price €33.19Original price €39.99Save 17% -
Customer Relations
Nova Science Publishers IncCurrent price €116.09Original price €128.99Customer relations is a broadly recognised, widely-implemented strategy for managing and nurturing a company''''s interactions with clients and sal...
View full detailsCurrent price €116.09Original price €128.99Save 10% -
Drive your Sales and Marketing Activities with OpenERP
Pinckaers FabienCurrent price €29.91Original price €33.99Current price €29.91Original price €33.99Save 12% -
The Venterra Experience- WOW Matters 11th Edition
Venterra RealtyCurrent price €37.79Original price €41.99Current price €37.79Original price €41.99Save 10% -
Ignore Your Customers (and They''ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
Micah SolomonCurrent price €20.69Original price €22.99The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.Grea...
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Agile Project Management: How to Make Your Customers Happier While Saving Money, Time, and Effort
James EdgeCurrent price €32.36Original price €38.99Current price €32.36Original price €38.99Save 17% -
Nincompoopery: Why Your Customers Hate You--and How to Fix It
John R. BrandtCurrent price €20.23Original price €22.99CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization can innovate in ways that delight customers a...
View full detailsCurrent price €20.23Original price €22.99Save 12% -
12 Steps to Excellence: How to Build a Great Team
C David CrouchCurrent price €24.20Original price €27.50Current price €24.20Original price €27.50Save 12% -
12 Steps to Excellence: How to Build a Great Team
C David CrouchCurrent price €15.83Original price €17.99Current price €15.83Original price €17.99Save 12% -
Know What You''re FOR: A Growth Strategy for Work, An Even Better Strategy for Life
Jeff HendersonCurrent price €23.85Original price €26.50Your organization - business, church, or nonprofit - will experience unprecedented growth when you close the gap between these two game-changing qu...
View full detailsCurrent price €23.85Original price €26.50Save 10% -
DATING Your Customer: A Relationship Manual
James D FeldmanCurrent price €23.39Original price €25.99Current price €23.39Original price €25.99Save 10% -
Yes Is the Answer: How Positivity, Passion, and Pineapples Will Transform Your Leadership and Your Life
Christine TrippiCurrent price €17.59Original price €19.99Current price €17.59Original price €19.99Save 12% -
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
John GoodmanCurrent price €23.32Original price €26.50Any organization can win more customers and increase sales if they learn to be more strategic with their customer service.When customers complain, ...
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Marketing Secrets: Learn Rarely Revealed Expert Strategies
Stephen L FoxCurrent price €88.87Original price €100.99Current price €88.87Original price €100.99Save 12% -
Marketing Secrets: Learn Rarely Revealed Expert Strategies
Stephen L FoxCurrent price €36.95Original price €41.99Current price €36.95Original price €41.99Save 12% -
Message Me: The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence
Joshua MarchCurrent price €29.25Original price €32.50Current price €29.25Original price €32.50Save 10% -
The Magic Touch: Positively Extraordinary Customer Service
Billy RiggsCurrent price €15.83Original price €17.99Current price €15.83Original price €17.99Save 12% -
A Wealth of Insight: The World''s Best Chefs on Creativity, Leadership and Perfection
Rahim B KananiCurrent price €31.03Original price €36.50Current price €31.03Original price €36.50Save 15%