Customer Services

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this inno...

A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proac...

With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their custome...

This book is a Machine-Generated Literature Overview of personal EI development. The book is about the importance of developing emotional intellige...

This book can be integrated in any marketing course or serve as a reference for a standalone course about its two themes: retail space design, and ...

How can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and so...

This book provides a comprehensive overview of consumer-brand relationships (CBR) in tourism and hospitality marketing management, including pre-, ...

THE NEW YORK TIMES BESTSELLER AS SEEN ON THE HIT TV SHOW 'THE BEAR'Essential lessons in hospitality for every business, from the former co-owner of...

THE DEFINITIVE BOOK ON THE CHALLENGING NATURE OF PRODUCT MANAGEMENT When consumers use a product or a service, the experience generates an emotion...

To succeed, businesses must keep up with the ever-changing technological landscape and constantly introduce new advancements. The rise of digitaliz...

A fresh look into understanding your prospective customer's buying decisions to influence them and win more business Building on the groundbreaking...

Read this book, apply its concepts, and see how your business transforms. Marshall Goldsmith, Thinkers 50 #1 Executive Coach and #1 Leadership Thi...

To succeed, businesses must keep up with the ever-changing technological landscape and constantly introduce new advancements. The rise of digitaliz...