{"product_id":"air-rage","title":"Air Rage","description":"This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system.  It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines.  It also builds a synergistic model addressing the traditional conflict between safety and service objectives.  Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":54228834648408,"sku":"9780754613251","price":58.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9780754613251_663e35ab-4159-4044-b3a0-ef8255e3aa4a.jpg?v=1770130816","url":"https:\/\/agendabookshop.com\/products\/air-rage","provider":"Agenda Bookshop","version":"1.0","type":"link"}