{"product_id":"beyond-the-five-whys-root-cause-analysis-and-systems-thinking","title":"Beyond the Five Whys","description":"\u003cp\u003e\u003cb\u003eA straightforward explanation of root cause analysis and systems thinking, illustrating, with real-world examples and first-hand accounts, why things can ‘slip through our fingers’ and what to do to reduce the chances of things going off track. \u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003ci\u003eBeyond the Five Whys \u003c\/i\u003esummarises, for the first time, many of the tried and tested ways of understanding problems using insights from aviation, high reliability organisations and a range of thought-provoking sources. The book provides readers with a clear and structured explanation how to analyse setbacks and head off problems in the first place\u003ci\u003e. \u003c\/i\u003eIt will challenge much of the received wisdom, such as the idea there can be one root cause or that a person or bad culture could be a root cause. \u003c\/p\u003e\u003cp\u003eSpecific areas covered: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eLearn what root causes are, how they differ from immediate and contributing causes and why it’s so important to go beyond the Five Whys technique for root cause analysis.\u003c\/li\u003e\n\u003cli\u003eRecalibrate the way you think about things going wrong, incorporating insights from systems thinking, so you can be clearer what ‘cultural’ or systemic problems mean in practice. \u003c\/li\u003e\n\u003cli\u003eLearn about the eight principal ways things can slip through our fingers.\u003c\/li\u003e\n\u003cli\u003eGo beyond the blame game and firefighting to avoid the never ending cycle of repeating issues.\u003c\/li\u003e\n\u003cli\u003eStrengthen your ability to read the output of a ‘lessons learned’ or enquiry report.\u003c\/li\u003e\n\u003cli\u003eGet a fresh perspective, using these techniques, on why the Titanic tragedy turned out so badly, and understand the numerous parallels between what happened then and a range of recent setbacks we have seen, such as the Covid 19 pandemic. \u003c\/li\u003e\n\u003cli\u003eConsider the broader application of these techniques to some of the challenges we face in the 21\u003csup\u003est\u003c\/sup\u003e century.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003ci\u003eBeyond the Five Whys \u003c\/i\u003ealso contains supplemental guidance how to make improvements in an organisation. It is of value to business managers and those in specialist roles such as GRC, ESG, risk, compliance, quality, project management, H\u0026amp;S, IT, and internal audit roles.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":54022050054488,"sku":null,"price":51.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781394191055.jpg?v=1778493630","url":"https:\/\/agendabookshop.com\/products\/beyond-the-five-whys-root-cause-analysis-and-systems-thinking","provider":"Agenda Bookshop","version":"1.0","type":"link"}