{"product_id":"building-a-world-class-service-organization-assessment-tool","title":"Building A World Class Service Organization (Assessment Tool)","description":"Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources.","brand":"World Scientific Publishing Co Inc (USA)","offers":[{"title":"Default Title","offer_id":54238565433688,"sku":"9781944659455","price":15.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781944659455_5fd19823-b210-451b-a333-399ee72eb636.jpg?v=1777572030","url":"https:\/\/agendabookshop.com\/products\/building-a-world-class-service-organization-assessment-tool","provider":"Agenda Bookshop","version":"1.0","type":"link"}