{"product_id":"business-relationship-manager-careers-in-it-service-management","title":"Business Relationship Manager","description":"Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.","brand":"BCS Learning \u0026 Development Limited","offers":[{"title":"Default Title","offer_id":54013495935320,"sku":null,"price":25.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781780172507.jpg?v=1764935127","url":"https:\/\/agendabookshop.com\/products\/business-relationship-manager-careers-in-it-service-management","provider":"Agenda Bookshop","version":"1.0","type":"link"}