{"product_id":"complete-guide-to-customer-support","title":"Complete Guide to Customer Support","description":"Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and\/or services they buy. The Complete Guide t","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":54238505075032,"sku":"9781138412415","price":217.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781138412415_c0553f40-be31-4ce7-8d7f-f854adc87cfb.jpg?v=1780995669","url":"https:\/\/agendabookshop.com\/products\/complete-guide-to-customer-support","provider":"Agenda Bookshop","version":"1.0","type":"link"}