{"product_id":"crm-for-dummies","title":"CRM For Dummies","description":"\u003cb\u003eSave time, save money, and grow your business with more effective CRM\u003c\/b\u003e \u003cp\u003e\u003ci\u003eCRM For Dummies\u003c\/i\u003e is the small business leader's guide to managing customer interactions. Customer relationship management is a critical part of any business, and it encompasses everything from business strategy and HR to sales, marketing, events, and more. Solutions exist for businesses of any size, but how do you know which one is right for you? What features do you need? Do you have the people and processes in place to get the most out of whichever one you choose? This book is designed to help business leaders better understand effective CRM and identify the right solution for their business—but it's about much more than software; effective CRM requires appropriate team structures, intradepartmental collaboration, and process efficiency. Packed with tactics and strategies that will save your company thousands of dollars and man-hours, these chapters answer the most pressing questions that will make the biggest impact on your sales. \u003c\/p\u003e\u003cp\u003eBuilding relationships with current and future customers is the critical point of business. This book helps you bring sales, marketing, and operations together to work toward that common goal, and shows you the tools and techniques that make your efforts more effective. \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eDefine your market segments, buyer personas, and voice\u003c\/li\u003e\n\u003cli\u003eBuild an effective internal structure, and choose the right CRM solution\u003c\/li\u003e\n\u003cli\u003eOptimize leads and conduct effective email marketing\u003c\/li\u003e\n\u003cli\u003eStreamline processes, automate where possible, and employ analytics\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eYour customers are the lifeblood of your company; you need to reach them, engage them, and retain them—without wasting precious time or money. \u003ci\u003eCRM For Dummies\u003c\/i\u003e gets you up to speed on the latest, most effective CRM tools and techniques to help your business succeed.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":54257682841944,"sku":"9781119368977","price":27.5,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781119368977.jpg?v=1780398934","url":"https:\/\/agendabookshop.com\/products\/crm-for-dummies","provider":"Agenda Bookshop","version":"1.0","type":"link"}