{"product_id":"customer-centric-you","title":"Customer-Centric You","description":"One of the world's leading experts in the new discipline of 'customer-centricity' explains how it works - and shows how it can revolutionise both business and personal performance.  Most businesses today understand the importance of listening to their customers - but not many have grasped the potential of actually reorganising their entire business to focus on customers in everything they do.  Packed with real-life case studies, insights and checklists, this book provides readers with a practical guide to implementing customer-centricity  throughout their business and personal lives.  The message to readers: this book will transform your business performance, and take your career to a new level.  More than just a business guide, this book shows readers how they can radically improve personal performance in many other aspects of their lives, too.  Foreword by Mark Price, MD of Waitrose","brand":"Management Books 2000 Ltd","offers":[{"title":"Default Title","offer_id":54253231440216,"sku":"9781852526726","price":19.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781852526726_a5ed8ef6-a328-4ac2-bdfe-52cc6687c30e.jpg?v=1764855924","url":"https:\/\/agendabookshop.com\/products\/customer-centric-you","provider":"Agenda Bookshop","version":"1.0","type":"link"}