{"product_id":"customer-century-1","title":"Customer Century","description":"\u003cp\u003eBased on hundreds of hours of in-depth interviews with senior marketing and corporate communications managers from top companies such as Hewlett-Packard, Ericsson, Philips, and Xerox, this book is packed with hands-on advice to ensure business success in the new millennium. \u003c\/p\u003e\u003cp\u003eCompanies must learn to integrate communications three dimensionally; externally with key customers, vertically between senior management and front-line workers, and horizontally across departments. Filled with hints, tips and strategies, this illuminating text shows readers the key to thriving in the upcoming ‘customer century’.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":54241521238360,"sku":"9780415921992","price":192.2,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9780415921992.jpg?v=1779338759","url":"https:\/\/agendabookshop.com\/products\/customer-century-1","provider":"Agenda Bookshop","version":"1.0","type":"link"}