{"product_id":"customer-service-over-the-phone","title":"Customer Service Over the Phone","description":"Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.  ;","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":54244599202136,"sku":"9781138412224","price":235.6,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781138412224.jpg?v=1781002845","url":"https:\/\/agendabookshop.com\/products\/customer-service-over-the-phone","provider":"Agenda Bookshop","version":"1.0","type":"link"}