{"product_id":"customer-service-training-1","title":"Customer Service Training","description":"The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes downloadable resources with PowerPoint™ presentations and electronic copies of all supporting material featured in the book.\n\nCustomer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:\n• create fantastic customer service to meet your specific needs\n• raise the bar for service excellence\n• become a more effective and efficient facilitator\n• ensure training is on target and gets results\n\n“This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.”\nFred S. Anton, Chief Executive Officer, Warner Bros. Publications\n\nOther books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":54237498409304,"sku":"9781138433557","price":235.6,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781138433557.jpg?v=1777470319","url":"https:\/\/agendabookshop.com\/products\/customer-service-training-1","provider":"Agenda Bookshop","version":"1.0","type":"link"}