A01=Elena Botella
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Author_Elena Botella
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bad banking
bad credit
capital one
Category1=Non-Fiction
Category=JHB
Category=KC
Category=KCZ
Category=KFF
Category=KFFK
Category=KJWX
COP=United States
credit card
credit score
credit use
crisis
debt
debt collection
Delivery_Delivery within 10-20 working days
economics
eq_bestseller
eq_business-finance-law
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eq_nobargain
eq_non-fiction
eq_society-politics
finances
fraud
good credit
hardships
karma
Language_English
market value
money
PA=Available
poverty
predatory
Price_€20 to €50
PS=Active
risk
scam
self help
softlaunch
value
Product details
- ISBN 9780520380356
- Weight: 590g
- Dimensions: 152 x 229mm
- Publication Date: 11 Oct 2022
- Publisher: University of California Press
- Publication City/Country: US
- Product Form: Hardback
- Language: English
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Publisher's Weekly Top 10 Fall Release in Business and Economics
A consumer credit industry insider-turned-outsider explains how banks lure Americans deep into debt, and how to break the cycle.
Delinquent takes readers on a journey from Capital One’s headquarters to street corners in Detroit, kitchen tables in Sacramento, and other places where debt affects people's everyday lives. Uncovering the true costs of consumer credit to American families in addition to the benefits, investigative journalist Elena Botella—formerly an industry insider who helped set credit policy at Capital One—reveals the underhanded and often predatory ways that banks induce American borrowers into debt they can’t pay back.
Combining Botella’s insights from the banking industry, quantitative data, and research findings as well as personal stories from interviews with indebted families around the country, Delinquent provides a relatable and humane entry into understanding debt. Botella exposes the ways that bank marketing, product design, and customer management strategies exploit our common weaknesses and fantasies in how we think about money, and she also demonstrates why competition between banks has failed to make life better for Americans in debt. Delinquent asks: How can we make credit available to those who need it, responsibly and without causing harm? Looking to the future, Botella presents a thorough and incisive plan for reckoning with and reforming the industry.
A consumer credit industry insider-turned-outsider explains how banks lure Americans deep into debt, and how to break the cycle.
Delinquent takes readers on a journey from Capital One’s headquarters to street corners in Detroit, kitchen tables in Sacramento, and other places where debt affects people's everyday lives. Uncovering the true costs of consumer credit to American families in addition to the benefits, investigative journalist Elena Botella—formerly an industry insider who helped set credit policy at Capital One—reveals the underhanded and often predatory ways that banks induce American borrowers into debt they can’t pay back.
Combining Botella’s insights from the banking industry, quantitative data, and research findings as well as personal stories from interviews with indebted families around the country, Delinquent provides a relatable and humane entry into understanding debt. Botella exposes the ways that bank marketing, product design, and customer management strategies exploit our common weaknesses and fantasies in how we think about money, and she also demonstrates why competition between banks has failed to make life better for Americans in debt. Delinquent asks: How can we make credit available to those who need it, responsibly and without causing harm? Looking to the future, Botella presents a thorough and incisive plan for reckoning with and reforming the industry.
Elena Botella was a Senior Business Manager at Capital One, where she ran the company’s Secured Card credit card and taught credit risk management. Her writing has appeared in The New Republic, Slate, American Banker, and The Nation.
