{"product_id":"digital-versus-non-digital-reference","title":"Digital versus Non-Digital Reference","description":"\u003cp\u003eCompare and contrast library reference models and more consumer-oriented models!\u003cbr\u003e\u003cbr\u003e Digital versus Non-Digital Reference: Ask A Librarian Online and Offline analyzes the quality of commercial Ask A Librarian (AskA) and tutorial services and how they compare to traditional library services. Edited by Jessamyn Westproprietor of librarian.net and the hippest ex-librarian on the Web according to \u003ci\u003eWired\u003c\/i\u003e magazinethe book looks at library models and more consumer-oriented models, examining a variety of services that range from Ask Jeeves® and Google Answers to your own reference desk and Web e-mail reference forms. Academic librarians and information specialists share their experiencesgood and badin starting, assessing, or ending AskA services and in working with collaborative reference tools and outsourcing reference services, and discuss the highs and lows of dealing with individual online services.\u003cbr\u003e\u003cbr\u003e Digital versus Non-Digital Reference: Ask A Librarian Online and Offline chronicles the experiences and interactions of librarians with digital reference, including case studies, how-to guides, and philosophical essays. The book’s contributors discuss their concerns about using the Internet as not only a reference tool but as a reference medium that most libraries find inevitable to some degree. Topics include the political ramifications of offsite or outsourced reference, the truth behind the assertion that it’s all available online, cultural and\/or language barriers to text-based reference services, and patrons’ experiences with reference tools, from a librarian’s perspective.\u003cbr\u003e\u003cbr\u003e Digital versus Non-Digital Reference: Ask A Librarian Online and Offline addresses:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e policy, staffing and technology for telephone reference services \u003c\/li\u003e\n\u003cli\u003e e-mail reference in public libraries \u003c\/li\u003e\n\u003cli\u003e the University of Michigan’s Internet Public Library \u003c\/li\u003e\n\u003cli\u003e archivists and remote users in the digital age \u003c\/li\u003e\n\u003cli\u003e success and failure with commercial AskA programs \u003c\/li\u003e\n\u003cli\u003e the history of Q and A NJ, New Jersey’s virtual reference service \u003c\/li\u003e\n\u003cli\u003e multilingual chat reference systems \u003c\/li\u003e\n\u003cli\u003e the ongoing debate over the value of digital reference \u003c\/li\u003e\n\u003cli\u003e the case for nonintrusive reference\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eDigital versus Non-Digital Reference: Ask A Librarian Online and Offline is an invaluable resource for practitioners and academics on the appropriate assessment, technologies, and methods for successfully creating and operating human-mediated, Internet-based information services.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":54224717087064,"sku":"9780789024435","price":51.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9780789024435_d5d78347-4a59-48ab-9212-b1944a4b92f2.jpg?v=1779163259","url":"https:\/\/agendabookshop.com\/products\/digital-versus-non-digital-reference","provider":"Agenda Bookshop","version":"1.0","type":"link"}