{"product_id":"empowerment-hr-strategies-for-service-excellence-1","title":"Empowerment: HR Strategies for Service Excellence","description":"'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.\n\nWhen successfully incorporated as part of HR strategy, empowerment can:\n* enable organizations to gain commercial and competitive advantage\n* become more flexible\n* improve employee commitment\n* use the skills of individual employees to best advantage and enhance personal capabilities.\n\n'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":54257988665688,"sku":"9780750652445","price":31.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9780750652445_85aa27b6-6cb8-4b0a-ad3a-d204baa60b54.jpg?v=1777637747","url":"https:\/\/agendabookshop.com\/products\/empowerment-hr-strategies-for-service-excellence-1","provider":"Agenda Bookshop","version":"1.0","type":"link"}