{"product_id":"friction-10","title":"Friction","description":"\u003cp\u003e\u003cb\u003eEmotions are messy. Life is full of friction. Here’s what to do about it.\u003c\/b\u003e\u003c\/p\u003e\n\n\u003cp\u003eYou’ve felt it — the meeting\nthat goes sideways after one wrong word, the feedback that lands wrong no\nmatter how carefully you planned it, the relationship that keeps getting stuck\nin the same loop. You’ve felt it inside yourself too: the moment you react\nbefore you mean to, the pressure that makes everything harder than it should\nbe, the Sunday evening dread that has nothing to do with the actual work.\u003c\/p\u003e\n\n\u003cp\u003eThat tension has a name. It’s\nfriction — and most of us have never been taught what to do with it.\u003c\/p\u003e\n\n\u003cp\u003eIn \u003ci\u003eFriction\u003c\/i\u003e, leadership\nresearchers and organizational psychologists Maggie Sass and Ross Blankenship\nmake the case that friction isn’t random, it isn’t weakness, and it isn’t just\n“bad communication.” It’s a predictable force that shows up in three distinct\nplaces — inside you, between people, and in the systems and structures around\nyou — and it’s quietly shaping everything from your own performance to your\nteam’s culture.\u003c\/p\u003e\n\n\u003cp\u003eDrawing on findings from their\nNational Emotions Survey of U.S. working adults, Sass and Blankenship introduce\na practical framework for understanding how emotional tension actually works at\nwork, and what you can do to reduce the costly kind while using productive\nfriction to sharpen thinking, deepen trust, and improve outcomes.\u003c\/p\u003e\n\n\u003cp\u003eThe heart of the book is 45\nexperiments, organized across all three types of friction, that you can put to\nwork immediately. Strategies like “Breathe Before the Story,” “Set the\nTemperature with Your First Sentence,” “Listen for What’s at Stake,” and\n“Premium Strategy, Regular Fuel” give you concrete experiments to try in the moments\nwhen friction shows up and you need to respond on purpose rather than on\ninstinct.\u003c\/p\u003e\n\n\u003cp\u003e\u003ci\u003eFriction\u003c\/i\u003e will\nhelp you:\u003c\/p\u003e\n\n\u003cp\u003e       \nSpot the warning signs of escalating tension before it becomes a\nproblem\u003c\/p\u003e\n\n\u003cp\u003e       \nHandle pressure without passing it on to your team\u003c\/p\u003e\n\n\u003cp\u003e       \nHave the hard conversations you’ve been avoiding \u003c\/p\u003e\n\n\u003cp\u003e       \nBuild the kind of trust that makes your team resilient, not just\ncompliant\u003c\/p\u003e\n\n\u003cp\u003e       \nRecognize when the system itself is creating friction, and what\nto do about it\u003c\/p\u003e\n\n\u003cp\u003e       \nLead with more intention in conditions that feel faster and less\nforgiving than they used to\u003c\/p\u003e\n\n\u003cp\u003e \u003c\/p\u003e\n\n\u003cp\u003e\u003ci\u003eFriction\u003c\/i\u003e is for\nanyone who has ever been caught off guard by their own reaction, or someone else’s.\nIt’s for the newly promoted manager who’s discovering that the job is 80%\nemotional and no one ever told them. It’s for the seasoned leader who’s tired\nof advice that assumes they can be a robot or a saint. It’s for the HR partner,\nthe executive coach, the L\u0026amp;D director, and the facilitator who can feel a\nroom’s energy shift but need new language to help them navigate changing\ndynamics. And it’s for anyone who has ever thought: \u003ci\u003eWhere is the user’s\nmanual for this mess?\u003c\/i\u003e\u003c\/p\u003e\n\n\u003cp\u003eMost leadership books ask you\nto choose: work on yourself, fix your relationships, or change your culture. \u003ci\u003eFriction\u003c\/i\u003e\nshows you why all three are connected by emotion and gives you the tools to\nwork on all of them at once, backed by a companion website and downloadable\nworksheets.\u003c\/p\u003e\n\n\u003cp\u003e\u003cb\u003eThe goal isn’t to eliminate\nfriction. The goal is to lead through it, better.\u003c\/b\u003e\u003c\/p\u003e","brand":"TalentSmart","offers":[{"title":"Default Product","offer_id":57533279535448,"sku":"9798999182203","price":31.99,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9798999182203.jpg?v=1781784098","url":"https:\/\/agendabookshop.com\/products\/friction-10","provider":"Agenda Bookshop","version":"1.0","type":"link"}