{"product_id":"good-services-how-to-design-services-that-work","title":"Good Services","description":"Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.\u003cbr\u003e\u003cbr\u003eA practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.","brand":"BIS Publishers B.V.","offers":[{"title":"Default Title","offer_id":32147123241043,"sku":"9789063695439","price":23.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9789063695439_7840ce9b-c200-4f79-97af-ace30aca6ec8.jpg?v=1777725946","url":"https:\/\/agendabookshop.com\/products\/good-services-how-to-design-services-that-work","provider":"Agenda Bookshop","version":"1.0","type":"link"}