{"product_id":"guest-service-in-the-hospitality-industry-1","title":"Guest Service in the Hospitality Industry","description":"\u003cp\u003eTaking care of the customer is the heart of the hospitality business. Doing so means understanding and anticipating what the customer needs and then knowing how to meet and exceed those needs. Adopting an approach with insights from all areas of hospitality, \u003cb\u003e\u003ci\u003eGuest Service in the Hospitality Industry\u003c\/i\u003e\u003c\/b\u003e explores the intricacies of quality guest service with solid and proven concepts across the industry. By providing several frameworks for thought, this book opens readers’ minds to the idea of taking care of the guest.\u003c\/p\u003e \u003cp\u003eIntegrating quality service into the identity and individual operations of the overall business is the key to success in the hospitality industry. \u003cb\u003e\u003ci\u003eGuest Service in the Hospitality Industry\u003c\/i\u003e\u003c\/b\u003e prepares hospitality managers to meet and exceed guests' expectations through quality service that is evident in all of the operation, its people, and its plan.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Product","offer_id":54221635191128,"sku":"9781118071809","price":93.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781118071809__676551d8ddeb0.jpg?v=1741159705","url":"https:\/\/agendabookshop.com\/products\/guest-service-in-the-hospitality-industry-1","provider":"Agenda Bookshop","version":"1.0","type":"link"}