{"product_id":"hospitality-employee-management-and-supervision","title":"Hospitality Employee Management and Supervision","description":"In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, \u003cb\u003e\u003ci\u003eHospitality Employee Management and Supervision\u003c\/i\u003e\u003c\/b\u003e provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry.  \u003cp\u003eRather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.\u003c\/p\u003e \u003cp\u003eEach chapter in this lively and engaging text features:\u003c\/p\u003e \u003cul\u003e\n\u003cli\u003eQuotations——Various practitioners in the hospitality industry highlight the chapter's focus\u003c\/li\u003e\n\u003cli\u003eChapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them\u003c\/li\u003e\n\u003cli\u003eHRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter\u003c\/li\u003e\n\u003cli\u003eTales from the Field——Hospitality employees provide accounts of the various challenges they face in the industry\u003c\/li\u003e\n\u003cli\u003eEthical Dilemmas——Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry\u003c\/li\u003e\n\u003cli\u003ePractice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts\u003c\/li\u003e\n\u003cli\u003eHands-On HRM——Mini-cases based on real-world situations with discussion questions\u003c\/li\u003e\n\u003cli\u003eChapter Key Terms——Bolded within the chapter and then listed at the end of each chapter with definitions.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":54231605084504,"sku":"9780471745228","price":127.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9780471745228_08ae9867-7c82-46b7-976d-19b06a3d35c2.jpg?v=1778542235","url":"https:\/\/agendabookshop.com\/products\/hospitality-employee-management-and-supervision","provider":"Agenda Bookshop","version":"1.0","type":"link"}