{"product_id":"how-to-give-your-users-the-lis-services-they-want","title":"How to Give Your Users the LIS Services They Want","description":"\u003cp\u003eIn these turbulent times, with the challenges of a constantly changing job market, shifting information-seeking behaviour and a vast array of new resources continually being produced, library and information services need to constantly keep one step, or more, ahead of their users. \u003cbr\u003e The benefits of analysing user behaviour are self-evident: better strategic planning, cost benefits and better use of budgets, better marketing, satisfied customers, satisfied management, and a library or information unit that is central to the needs of your parent organization. \u003cbr\u003e However, paradoxically, user needs and levels of expectation, including those of remote users, are often not fully explored. This accessible text goes back to the basics and investigates the following key issues:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eWhy this book? Defining your users\u003c\/li\u003e\n\u003cli\u003eUnderstanding users: the what, why, where, when, how and who\u003c\/li\u003e\n\u003cli\u003eWhat is the current knowledge of user behaviour and needs: is it really predictable?\u003c\/li\u003e\n\u003cli\u003eGreat expectations: how LIS professionals can manage and train users\u003c\/li\u003e\n\u003cli\u003eUsing information about past user behaviour\u003c\/li\u003e\n\u003cli\u003eMaking the most of knowing your users\u003c\/li\u003e\n\u003cli\u003eKeeping track of changes in what users want\u003c\/li\u003e\n\u003cli\u003eTracking the future: electronic and social networking\u003c\/li\u003e\n\u003cli\u003eFuture perfect? \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eReadership\u003c\/b\u003e: This book will help any library or information professional anywhere to take a fresh look at this important area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want. Webmasters and knowledge managers will also find much to interest them.\u003c\/p\u003e","brand":"Facet Publishing","offers":[{"title":"Default Title","offer_id":54243679076696,"sku":"9781856046725","price":82.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781856046725_489a3dc8-3446-4df2-b0ea-3cd72f3fe448.jpg?v=1765375258","url":"https:\/\/agendabookshop.com\/products\/how-to-give-your-users-the-lis-services-they-want","provider":"Agenda Bookshop","version":"1.0","type":"link"}