{"product_id":"instant-manager-getting-results","title":"Instant Manager: Getting Results","description":"\u003cp\u003eWhether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six national occupational standards for managers, is exactly what you need! Including a fascinating interview with Ruth Spellman CBE, CEO of the Chartered Management Institute, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallize what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.\u003cbr\u003e\u003cbr\u003eGetting Results provides a readable and practical introduction to the subject, including:\u003cbr\u003e\u003cbr\u003eManaging a project and\/or projects\u003cbr\u003eManaging processes\u003cbr\u003eMarketing for non-specialists\u003cbr\u003eSolving service; problems\u003cbr\u003eImproving customer service\u003cbr\u003eUnderstanding your market\u003cbr\u003ePutting customers first\u003cbr\u003eManaging customer service; Improving performance.\u003cbr\u003e\u003cbr\u003eBacked by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.\u003c\/p\u003e","brand":"John Murray Press","offers":[{"title":"Default Title","offer_id":54226872729944,"sku":"9780340947357","price":21.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9780340947357.jpg?v=1744788643","url":"https:\/\/agendabookshop.com\/products\/instant-manager-getting-results","provider":"Agenda Bookshop","version":"1.0","type":"link"}