{"product_id":"introduction-to-industrial-service-design-1","title":"Introduction to Industrial Service Design","description":"\u003cp\u003eService design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that offers opportunities for new service solutions, improving the user experience and customer satisfaction.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWith contributions from leading names in the field of service design from both academia and international, professional practice, \u003ci\u003eAn Introduction to\u003c\/i\u003e \u003ci\u003eIndustrial Service Design \u003c\/i\u003eis engaging yet practical and accessible.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eCase studies from leading companies such as ABB, Autodesk, Kone and Volkswagen enable readers to connect academic research with practical company applications, helping them to understand the basic processes and essential concepts. This book illustrates the role of the service designer in an industrial company, and highlights not only the value of customer experience, but also the value of employee experience in creating competitive services and value propositions. This human-centred approach brings about new innovations.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis book will be of benefit to engineers, designers, businesses and communication experts working in industry, as well as to students who are interested in service development.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":54243227238744,"sku":"9780367882167","price":55.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9780367882167.jpg?v=1777699846","url":"https:\/\/agendabookshop.com\/products\/introduction-to-industrial-service-design-1","provider":"Agenda Bookshop","version":"1.0","type":"link"}