{"product_id":"managing-difficult-frustrating-and-hostile-conversations","title":"Managing Difficult, Frustrating, and Hostile Conversations","description":"\u003cstrong\u003e\u003cem\u003eBe prepared to manage stressful situations before they happen with proven, constructive strategies!\u003c\/em\u003e\u003c\/strong\u003e \u003cbr\u003e\u003cbr\u003eThe second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. \u003cstrong\u003e\u003cem\u003eManaging Difficult, Frustrating, and Hostile Conversations\u003c\/em\u003e\u003c\/strong\u003e uncovers safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations. \u003cbr\u003e\u003cbr\u003eEach chapter highlights situations identified by school administrators as most stressful. Tips for managing these situations are followed by suggestions and questions for the reader that highlight how to:\u003cbr\u003e\u003cbr\u003e  \u003cul\u003e\n\u003cli\u003eUnderstand the motives and actions behind hostile adults   \u003c\/li\u003e\n\u003cli\u003eBecome proactive rather than reactive   \u003c\/li\u003e\n\u003cli\u003eMaintain control over volatile conversations   \u003c\/li\u003e\n\u003cli\u003eCommunicate effectively with all types of upset individuals \u003c\/li\u003e\n\u003c\/ul\u003e  \u003cp\u003eUse this text to constructively address sensitive issues and prevent stressful circumstances from evolving into dangerous situations.\u003c\/p\u003e","brand":"SAGE Publications Inc","offers":[{"title":"Default Title","offer_id":54245786976600,"sku":"9781412913409","price":34.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781412913409_32979dd4-8d7f-4f37-a5f5-eab7a1a476f9.jpg?v=1778820355","url":"https:\/\/agendabookshop.com\/products\/managing-difficult-frustrating-and-hostile-conversations","provider":"Agenda Bookshop","version":"1.0","type":"link"}