{"product_id":"managing-the-twenty-first-century-reference-department","title":"Managing the Twenty-First Century Reference Department","description":"\u003cp\u003eLearn the skills needed to update and manage a reference department that efficiently meets the needs of clients todayand tomorrow! \u003cbr\u003e\u003cbr\u003e Managing the Twenty-First Century Reference Department: Challenges and Prospects provides librarians with the knowledge and skills they need to manage an effective reference service. Full of useful and practical ideas, this book presents successful methods for recruiting and retaining capable reference department staff and management, training new employees and adapting current services to an evolving field. Expert practitioners address the changing role of the reference library worker and how longstanding traditions and practices can be re-evaluated and re-applied. The information in this book is ideal for librarians and students of library studies looking to take their skills to the next level. \u003cbr\u003e\u003cbr\u003e Reference departments continue to evolve as the number of applicants qualified to run them declines. Managing the Twenty-First Century Reference Department: Challenges and Prospects explores the dynamics of leadership and management as well as a variety of other characteristics needed in a Head of Reference. It recognizes the increasing need for visionary leaders who can deal with shrinking budgets, soaring costs, expensive electronic resources, and high user expectations and provides you with practical advice on finding, training, and keeping these individuals. \u003cbr\u003e\u003cbr\u003e In addition to the training and recruitment techniques documented in this book, you will find extensive information on:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e setting and achieving goals \u003c\/li\u003e\n\u003cli\u003e creating and maintaining a positive work environment \u003c\/li\u003e\n\u003cli\u003e how to deliver quality services \u003c\/li\u003e\n\u003cli\u003e how to improve job satisfaction for library staff \u003c\/li\u003e\n\u003cli\u003e problem solving strategies \u003c\/li\u003e\n\u003cli\u003e the importance of communication \u003c\/li\u003e\n\u003cli\u003e making your reference department task- and employee-centered \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eManaging the Twenty-First Century Reference Department: Challenges and Prospects also provides an inside look at Oregon State University’s Valley Library’s new management model. The library’s information professionals detail this new model’s current function, potential hazards, and multiple advantages. The user-friendly information documented in this chapter and in the book as a whole makes Managing the Twenty-First Century Reference Department: Challenges and Prospects an essential read for any librarian or student of library studies looking to meet the demands of an increasingly technical field.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":54224812114264,"sku":"9780789023315","price":51.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9780789023315_2498b3cd-e134-413b-a6d6-2b398caaac14.jpg?v=1770119144","url":"https:\/\/agendabookshop.com\/products\/managing-the-twenty-first-century-reference-department","provider":"Agenda Bookshop","version":"1.0","type":"link"}