{"product_id":"managing-the-unexpected-sustained-performance-in-a-complex-world","title":"Managing the Unexpected","description":"\u003cb\u003eImprove your company's ability to avoid or manage crises\u003c\/b\u003e \u003cp\u003e\u003ci\u003eManaging the Unexpected, Third Edition\u003c\/i\u003e is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organizations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organizational misfortunes, often sparked by organizational actions, this critical book focuses on why some organizations are better able to sustain high performance in the face of unanticipated change. High reliability organizations (HROs), including commercial aviation, emergency rooms, aircraft carrier flight operations, and firefighting units, are looked to as models of exceptional organizational preparedness. This essential text explains the development of unexpected events and guides you in improving your organization for more reliable performance.\u003c\/p\u003e \u003cp\u003e\"Expect the unexpected\" is a popular mantra for a reason: it's rooted in experience. Since the dawn of civilization, organizations have been rocked by natural disasters, civil unrest, international conflict, and other unexpected crises that impact their ability to function. Understanding how to maintain function when catastrophe strikes is key to keeping your organization afloat.\u003c\/p\u003e \u003cul\u003e\n\u003cli\u003eExplore the many different kinds of unexpected events that your organization may face\u003c\/li\u003e\n\u003cli\u003eConsider updated case studies and research\u003c\/li\u003e\n\u003cli\u003eDiscuss how highly reliable organizations are able to maintain control during unexpected events\u003c\/li\u003e\n\u003cli\u003eDiscover tactics that may bolster your organization's ability to face the unexpected with confidence\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003e\u003ci\u003eManaging the Unexpected, Third Edition\u003c\/i\u003e offers updated, valuable content to professionals who want to strengthen the preparedness of their organizations—and confidently face unexpected challenges.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":54193762697560,"sku":null,"price":31.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781118862414_ef52eec1-9291-41ea-8b4d-f965f9bf0230.jpg?v=1779936349","url":"https:\/\/agendabookshop.com\/products\/managing-the-unexpected-sustained-performance-in-a-complex-world","provider":"Agenda Bookshop","version":"1.0","type":"link"}