{"product_id":"meeting-customer-needs","title":"Meeting Customer Needs","description":"\u003cp\u003eThis is a third edition of \u003cstrong\u003eMeeting Customer Needs\u003c\/strong\u003e, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.\u003cbr\u003e\u003cbr\u003eA new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":54256030974296,"sku":"9780750659840","price":61.5,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9780750659840.jpg?v=1777272329","url":"https:\/\/agendabookshop.com\/products\/meeting-customer-needs","provider":"Agenda Bookshop","version":"1.0","type":"link"}