{"product_id":"more-is-more","title":"More Is More","description":"\u003cp\u003e“Less is more” may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a “more is more” philosophy work harder and go further to ensure that their customers have a positive experience: they do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. \u003c\/p\u003e\u003cp\u003eCustomer experience guru Blake Morgan walks you through the D.O.M.O.R.E. concepts that set businesses up for success by emphasizing the importance of relationships. Companies that do more:\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eD\u003c\/strong\u003eesign something special\u003cbr\u003e\u003cstrong\u003eO\u003c\/strong\u003effer a strong employee experience \u003cbr\u003e\u003cstrong\u003eM\u003c\/strong\u003eodernize with technology\u003cbr\u003e\u003cstrong\u003eO\u003c\/strong\u003ebsess over the customer\u003cbr\u003e\u003cstrong\u003eR\u003c\/strong\u003eeward responsibility and accountability \u003cbr\u003e\u003cstrong\u003eE\u003c\/strong\u003embrace disruption and innovation\u003c\/p\u003e\u003cp\u003e\u003cem\u003eMore Is More\u003c\/em\u003e offers practical advice for building or improving customer experience that you can apply immediately at your own organization. Time is of the essence: your customers are not willing to wait for you to get the customer experience right. Outlining the key areas you need to address immediately, \u003cem\u003eMore Is More\u003c\/em\u003e will help you weather external changes, remain relevant, and thrive in today’s ever-changing business landscape.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":54235471020376,"sku":"9781138046788","price":33.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781138046788.jpg?v=1777265157","url":"https:\/\/agendabookshop.com\/products\/more-is-more","provider":"Agenda Bookshop","version":"1.0","type":"link"}