{"product_id":"quality-business","title":"Quality Business","description":"This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:\n* the relevance of formal quality standards such as BS 5750 to small firms\n* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management\n* interviews with a selected sample of over 150 owner-managers\n* detailed case studies of small firms\n* analysis of self-generated quality strategies\n* the variety of formal methods of quality control.","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":54235808137560,"sku":"9780415146081","price":117.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9780415146081_237cac73-45bd-45f6-bb7b-4e4f85de5657.jpg?v=1770164148","url":"https:\/\/agendabookshop.com\/products\/quality-business","provider":"Agenda Bookshop","version":"1.0","type":"link"}