{"product_id":"say-what-communicate-with-tact-and-impact","title":"Say What!? Communicate with Tact and Impact","description":"\u003cp\u003eThis book addresses the important role of communication within the context of performing an audit, project, or review (i.e., planning, detailed testing, and reporting).\u003c\/p\u003e\u003cp\u003eIntended for audit, information security, enterprise, and operational risk professionals at all levels, including those just starting out, \u003cb\u003eSay What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit\u003c\/b\u003e contains an array of practical and time-tested approaches that foster efficient and effective communication at any point during an engagement.\u003c\/p\u003e\u003cp\u003eThe practical and memorable techniques are culled from author Ann M. Butera’s CRP experience as a trusted advisor who has taught thousands of professionals how to develop and hone their interpersonal, communication, and empathic skills. Those familiar with the Five Tier Competency ModelTM she developed will recognize these techniques as a deep dive on the competencies comprising Tier 3: Project Management and Tier 5: Managing Constituent Relations.\u003c\/p\u003e\u003cp\u003eThe author discusses the following behaviors in one’s dealings with executives, process owners, control performers, and colleagues:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eDemonstrating executive presence\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eBecoming the trusted advisor\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eInfluencing others\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eCommunicating with tact, confidence, and impact\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eFacilitating productive meetings and discussions\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eOvercoming resistance and objections\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eManaging and resolving conflict\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eKnowing when to let a topic go and move on\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis book is a guide for professionals who want to interact proactively and persuasively with those they work with, audit, or review. It describes techniques that can be used during virtual, in-person, telephone, or video conferences (as opposed to emails, workpapers, and reports). It provides everyone (newer associates in particular) with the interpersonal skills needed to (1) develop and build relationships with their internal constituents and clients, (2) facilitate conversations and discussions before and during meetings, and (3) handle impromptu questions with confidence and executive presence and make positive first impressions.\u003c\/p\u003e\u003cp\u003eThe topics and techniques discussed are accompanied by case studies, examples, and exercises to give the readers the opportunity to develop plans to bridge the gap between theory and practice. The readers can use the book as a reliable resource when subject matter experts or training guides are not readily available.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":54247795327320,"sku":"9781032057736","price":49.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781032057736_164f307f-165d-4dc7-8636-56dc2a70f5fd.jpg?v=1777807863","url":"https:\/\/agendabookshop.com\/products\/say-what-communicate-with-tact-and-impact","provider":"Agenda Bookshop","version":"1.0","type":"link"}