{"product_id":"service-design-1","title":"Service Design","description":"\u003cp\u003e\u003cstrong\u003eIn a world where customer expectations are higher than ever, delivering great service is no longer optional, it’s essential. \u003cem\u003eService Design \u003c\/em\u003eis your practical, visual guide to creating services that truly meet customer needs, from first interaction to the final outcome.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWhether you're working in IT, service management, UX, or digital transformation, this book equips you with proven frameworks and techniques from service science and design thinking. With a strong focus on real-world application, it features a running case study and highly visual examples to help you apply concepts immediately.\u003cem\u003e \u003c\/em\u003eThis book encompasses thinking approaches that are holistic and encourage creativity and learning. In today’s competitive world, service design is the professional discipline that is of increasing relevance and interest to organisations.\u003c\/p\u003e\n\u003cp\u003ePerfect for professionals, teams, and educators, \u003cem\u003eService Design\u003c\/em\u003e bridges the gap between theory and practice, empowering you to design innovative, customer-centric services that stand out in today’s competitive landscape.\u003c\/p\u003e","brand":"BCS Learning \u0026 Development Limited","offers":[{"title":"Default Product","offer_id":56797019144536,"sku":"9781780177274","price":43.99,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781780177274.jpg?v=1772036145","url":"https:\/\/agendabookshop.com\/products\/service-design-1","provider":"Agenda Bookshop","version":"1.0","type":"link"}