South Africas BPO Service Advantage: Becoming Strategic in the Global Marketplace

About A. CraigLeslie P. WillcocksMary C. Lacity

Leslie P. Willcocks has an international reputation for his work on global management outsourcing e-business information management IT evaluation strategic IT and organizational change. He is Professor in Technology Work and Globalization at the Department of Management at London School of Economics and Political Science. He also heads the LSE's Outsourcing Unit research centre. He has been for the last 22 years Editor-in-Chief of the Journal of Information Technology. He is co-author of 45 books Editor of the Technology Work and Globalisation Series and has published over 230 referenced papers in journals such as Harvard Business Review Sloan Management Review California Management Review MIS Quarterly and MISQ Executive.Mary C. Lacity is Curators' Professor of Information Systems and an International Business Fellow at the University of Missouri St. Louis. She is also a Certified Outsourcing Professional® Co-Chair of the IAOP Midwest Chapter Industry Advisor for the Outsourcing Angels Associate Researcher at The Outsourcing Unit London School of Economics Co-editor of the Palgrave Series: Work Technology and Globalization and on the Editorial Boards for Journal of Information Technology MIS Quarterly Executive Journal of Strategic Information Systems and Strategic Outsourcing: An International Journal. Her research focuseson global outsourcing of business and IT services. She was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition Society for Information Management and St. Louis RCGA and the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates.Andrew Craig has been visiting Senior Research Fellow at the London School of Economics and Political Science UK where he helped set up and now works in the Outsourcing Unit. He heads the IT leadership and governance stream of Rame Associates and is also a director of Board Coaching Ltd. He has coached executives teams and boards in the Defence Procurement Agency the UK Border Agency the leisure industry Balfour Beatty HSBC and finance and fund management companies. He is co-author of The Outsourcing Enterprise: From Cost Management to Collaborative Innovation (Palgrave 2011). In his professional British Army career as Brigadier he directed the recruiting operation an annual requirement of 16000 people and was responsible for human resource planning for a workforce of 120000. He commanded engineering operations worldwide including those involved in the first Gulf War and Bosnia and led the UK's planned military response to nuclear biological and chemical terrorism. He was awarded an OBE in 1992.