{"product_id":"successful-enquiry-answering-every-time","title":"Successful Enquiry Answering Every Time","description":"\u003cp\u003e\u003ci\u003eSuccessful Enquiry Answering Every Time\u003c\/i\u003e is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. \u003cbr\u003e When people want to satisfy their immediate curiosity they’re much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all. \u003cbr\u003e Now in its 7th edition, this book is fully updated to cover new skills, such as:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eemploying critical thinking to manipulate, categorise and prioritise raw search results\u003c\/li\u003e\n\u003cli\u003eusing strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documents\u003c\/li\u003e\n\u003cli\u003edrawing on established story-telling practice to present research results effectively – whether orally or in writing\u003c\/li\u003e\n\u003cli\u003eworking to the POWER model: plan, organise, write, edit, review.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centres who are dealing with information enquiries, processing transactions or trouble-shooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries.\u003c\/p\u003e","brand":"Facet Publishing","offers":[{"title":"Default Title","offer_id":54243826598232,"sku":"9781783301942","price":132.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781783301942.jpg?v=1777708827","url":"https:\/\/agendabookshop.com\/products\/successful-enquiry-answering-every-time","provider":"Agenda Bookshop","version":"1.0","type":"link"}