{"product_id":"the-ombudsman-handbook-designing-and-managing-an-effective-problem-solving-program","title":"Ombudsman Handbook","description":"\u003cp\u003e   Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.\u003c\/p\u003e","brand":"McFarland \u0026 Co Inc","offers":[{"title":"Default Title","offer_id":32042857168979,"sku":"9780786448968","price":27.5,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9780786448968_d20a3963-9860-40f1-baaa-983bd1fe2d4b.jpg?v=1764932446","url":"https:\/\/agendabookshop.com\/products\/the-ombudsman-handbook-designing-and-managing-an-effective-problem-solving-program","provider":"Agenda Bookshop","version":"1.0","type":"link"}