A01=Jerome P. Finnigan
A01=Warren H. Schmidt
action
areas
Author_Jerome P. Finnigan
Author_Warren H. Schmidt
Category=KJMQ
Category=KJMV5
companies
competency
concise
critical
downtoearth
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_nobargain
eq_non-fiction
every
guide
improvement
initiative
invaluable
managers
plan
practical
quality
skills
specific
tools
total
tqm
tqmanager
transforming
Product details
- ISBN 9781555425593
- Weight: 413g
- Dimensions: 161 x 242mm
- Publication Date: 25 Oct 1993
- Publisher: John Wiley & Sons Inc
- Publication City/Country: US
- Product Form: Hardback
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A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.
WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.
