{"product_id":"user-tested","title":"User Tested","description":"\u003cp\u003e\u003cb\u003eAn insightful discussion and practical guide on how to put customers back into the center of your business model\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWith so many digital experiences touching our lives—and businesses—it’s understandable to feel like you’re drowning in data. There’s a dashboard or chart for just about everything, but data alone can’t help you understand and empathize with your customers. No amount of it will take you inside their heads, help you see the world through their eyes, or let you experience what it’s really like to be your customer. Only human insight from real people can do that.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eUser Tested\u003c\/i\u003e gives both individual contributors and executives an approachable, pragmatic playbook for stepping beyond standard business metrics and infusing real human insight into every business decision, design, and experience.\u003c\/p\u003e \u003cp\u003eIn this book, you’ll:\u003c\/p\u003e \u003cul\u003e\n\u003cli\u003eLearn how businesses became obsessed with data—but disconnected from their customers—and why that’s not sustainable\u003c\/li\u003e\n\u003cli\u003eGet the basics about how to capture human insight through user testing, including how to find the right people, ask the right questions, and make sense of and act on all the insights you uncover\u003c\/li\u003e\n\u003cli\u003eDive into a detailed playbook that shares real-world examples of how you can collect and scale human insight across the teams in your organization—from marketing to product, and beyond\u003c\/li\u003e\n\u003cli\u003eLearn how to evangelize the power of human insight throughout your organization, so every department can create a culture of customer empathy and share a firsthand understanding of customer needs\u003c\/li\u003e\n\u003cli\u003eFind out how companies like Microsoft, AAA Club Alliance, HelloFresh, and Notre Dame’s IDEA Center solidly connect with and elicit meaningful feedback from customers in friendlier, faster, and more direct ways\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003ePerfect for any industry, \u003ci\u003eUser Tested: How the World's Top Companies Use Human Insight to Create Great Experiences\u003c\/i\u003e was co-authored by the chief insights officer and the CEO of UserTesting—a SaaS company fundamentally changing the way both B2B and consumer brands find out what real people think and feel. The book reflects the authors’ commitment to helping you position the customer squarely in the center of your business model by weaving their true voices throughout your company’s decision making.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":54221418463576,"sku":"9781119844631","price":27.5,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781119844631.jpg?v=1778898639","url":"https:\/\/agendabookshop.com\/products\/user-tested","provider":"Agenda Bookshop","version":"1.0","type":"link"}