{"product_id":"vanishing-boundaries-how-integrating-manufacturing-and-services-creates-customer-value-second-edition","title":"Vanishing Boundaries","description":"\u003cp\u003eBusinesses need to become more consumer-centric, efficient, and quality conscious. Yet global competition and supply chain complexity are increasing so rapidly that managers must reach across the manufacturing and service boundary to gather more universally applicable ideas. \u003cb\u003eVanishing Boundaries: How Integrating Manufacturing and Services Creates Customer Value, Second Edition\u003c\/b\u003e addresses the unprecedented array of new conditions that today’s business managers must face. \u003c\/p\u003e\u003cp\u003eThe book is a revision of the authors’ previous book, \u003ci\u003eNew Methods of Competing in the Global Marketplace, Critical Success Factors from Service and Manufacturing. \u003c\/i\u003eThe concepts underpinning the first edition continue to be relevant today and, in this revised edition, are complemented with coverage of additional emerging issues in today’s business environment. The basic theme of the book is captured in its title and illustrated with the addition of case studies of some of today’s most prominent companies. \u003c\/p\u003e\u003cp\u003eSee What’s New in the Second Edition:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e \u003c\/p\u003e \u003c\/li\u003e\n\u003cli\u003eThe emerging relationship between risk management and supply management\u003c\/li\u003e\n\u003cli\u003eRisk management, and its corollary, crisis management \u003c\/li\u003e\n\u003cli\u003eTrends in outsourcing, such as near-sourcing and in-sourcing \u003c\/li\u003e\n\u003cli\u003eHealth care improvement programs to reduce cost and improve quality\u003c\/li\u003e\n\u003cli\u003eSustainability – alternative energy infrastructure and the triple bottom line\u003c\/li\u003e\n\u003cli\u003eIntegration of supply chain services to align goods, information and funds flows\u003c\/li\u003e\n\u003cli\u003eAdvances in information technology, i.e., cloud computing, videoconferencing\u003c\/li\u003e\n\u003cli\u003ePresent, and potential, role of social media in attracting customers, servicing customers and building network trading partners.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis second edition creates greater awareness of the benefits that businesses can gain by sharing techniques and methodologies across the manufacturing\/services boundary. The book emphasizes that successful change management requires a holistic focus on three levels of an organization - its technology, infrastructure, and organizational culture. It includes solutions and implementation strategies for risk and crisis management, sourcing, healthcare, alternative energy infrastructure, integration of supply chain services, advances in IT, social media, and customer relationship building.\u003c\/p\u003e","brand":"Taylor \u0026 Francis Inc","offers":[{"title":"Default Title","offer_id":47048572862808,"sku":"9781466505902","price":112.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0278\/1295\/4195\/files\/9781466505902_f6e44a54-4a15-49d6-82a3-65faef4be9e6.jpg?v=1778728540","url":"https:\/\/agendabookshop.com\/products\/vanishing-boundaries-how-integrating-manufacturing-and-services-creates-customer-value-second-edition","provider":"Agenda Bookshop","version":"1.0","type":"link"}