Author: Bill Lee

Introducing "return on relationship" with your most valued customers The traditional model of growing your business--by relying on employees in sa...

This insightful book introduces a range of innovative strategies for collecting contemporary textual documentary evidence. Featuring insightful vig...

During his playing career, a baseball player's every action on the field is documented--every at bat, every hit, every pitch. But what becomes o...

In Case Study Research, Bill Lee and Mark Saunders describe the properties of case study designs in organizational research, exploring the uses, ad...