FAQ

For all book enquiries contact your local Agenda Bookshop by phone or email. You can find contact details for all our bookshops using our Bookshop Locator.

You can contact our Customer Support Team by email or by mail.

Email: customercare@agendabookshop.com

Customer Support Postal Address: Miller House, Triq L-Esportaturi, Zone 2, Central Business District Birkirkara, CBD 2040

Agendabookshop.com is currently offering free delivery to Malta & Gozo on orders over €25.

The books you order will be delivered as soon as they become available and therefore may arrive separately as per delivery timeframe indicated. If you would like to receive the order all at the same time kindly select ‘Deliver when all items are available’ at checkout.

We are currently delivering  to Malta & Gozo. For International orders kindly send us the books list together with your address so that we can send you the Shipping cost.      

You can track your order via the order history section of My Account. From here you can check the status of your order including whether it is out for delivery. Once your order is marked Out for Delivery it should arrive the following day. Please note that you will need to sign a delivery note, so someone needs to be at the delivery address when the delivery takes place. If we attempt delivery but do not find anyone at the delivery address, you will be notified accordingly.

Yes, you can change the delivery address for your order. Kindly send an email to our Customer Support Team customercare@agendabookshop.com together with your order number.

In stock items are usually delivered within 2-4 working days. Non-stock items are usually delivered within 10-20 working days. Pre-orders will be delivered as soon as we receive the item from the publisher.

If an item is currently unavailable at our supplier, we will endeavour to source it as quickly as possible. We will update your order history with the latest information if information is available.

Buy your book on agendabookshop.com and collect it from your local Agenda Bookshop, by clicking on Collect from Shop and select your preferred shop from the list.

You will receive a confirmation notification that the shop has received your order so please do not go to the shop until you have received this notification.

In the unlikely event that an item is not collected within 30 days from notification, and you no longer need the item, a Gift Voucher for the value of the book will be issues instead of a refund. 

We accept payments made with the following credit cards: VISA, MasterCard, AMEX, VISA Debit, VISA Delta, Maestro, Electron. We are also happy to accept PayPal. Unfortunately, we are unable to accept Revolut.  

Our approach to pricing can vary depending on how you shop with us. Our stores offer passionate booksellers, an inviting environment, and helpful staff. Books not promoted with sale prices are sold at the suggested retail price the publisher recommends.

The self-directed nature of online shopping allows us to operate with much lower costs for books, and we pass the savings to our customers wherever possible.

While we strive to offer great value, we do not have a policy to match competitor prices. We look forward to providing you with service and support, along with great selection and savings all year long.

All prices displayed on the website are inclusive of applicable Malta VAT rates on printed matter, currently 5%.

For bulk orders we may consider offering additional discount, where possible. Please email your details and as much information as possible regarding the products you require along with their quantities, to our Customer Support Team customercare@agendabookshop.com

We do not send any invoices with the orders and price information is not included with the Delivery Note.

Please note:

* Prices exclude delivery charge (if order is below €15)
* Promotions apply to listed titles only, which are subject to change and availability

* We reserve the right to withdraw a promotion at any time
* On 3 for 2 promotions (and other multi-buy offers), the lowest priced title will always be the 'free' item

If you choose to purchase a product from a multi-buy offer, but do not purchase enough products to qualify for the special discount, the product will be charged at the normal price.  

A pre-order is a title which has not yet been released by the Publisher. We indicate the publishing date on the webpage when available. Your order will be delivered just as soon as we have it in stock.  

We currently charge for pre-orders in advance. We offer many pre-order titles on the site and try to price these with a good up-front discount.  

Just send us an email to customercare@agendabookshop.com and request the change along with the new delivery address.

You can cancel Pre-orders. Please contact our Customer Care Team via email customercare@agendabookshop.com, with the order details and request cancellation. 

You can check which titles are on pre-order from the Coming Soon page.  

If you would like to cancel an order placed on agendabookshop.com, please sign into your account and visit the ‘Orders’ page. If your order has not yet been delivered, you can request a cancellation by contacting our Customer Care Team on email customercare@agendabookshop.com

If your order is out for delivery kindly call our Customer Care Team for assistance.

You can return any book to us within 14 days of receiving your order. If you want to return a title, we'll complete a refund for you once we receive it back. We need to know the order number that your return is related to and whether the book was received as a gift.

All returned books should be returned in their original condition. In the unlikely event that an item is in an unsaleable condition, we will not accept the return.

You can drop off your return at any one of our shops or at our office in Mriehel.

If you would prefer to exchange the book with another title, please contact us via email at customercare@agendabookshop.com before returning the book with the Name/ISBN number of the book/s that you would like to replace it with. We will prepare the replacement order for you to collect when you drop off the return at your preferred Agenda Bookshop or at our office in Mriehel. Website Returns cannot be exchanged with books from our outlets.

If you prefer not to exchange the book, and you return your order within 14 days of receiving it, a full refund will be issued to your original payment method. You can expect to receive your refund within 30 working days.

If upon inspection your order contains a damaged book or you receive an incorrect book, please contact us before returning the item. To ensure a speedy resolution please enclose the following:

* Your order number/email address registered with agendabookshop.com if different from the one used to contact us.
* Images of the damaged book(s). Images must depict the damage caused. The images you send must also include the packaging the items arrived in including the delivery note.
* ISBN/EAN of the incorrectly received book(s)

If we request you to return your item, please do so within 14 days of receipt. You can return it to any Agenda Bookshop in Malta or to our office in Mriehel.

You can return a gifted book to us within 14 days of receiving your book. We will credit the money into your account once we receive it back. If you do not have an account with agendabookshop.com, you will need to open one before you send us the book. We need to know the delivery order number that your return is related to.

All returned books should be returned in their original condition. In the unlikely event that an item is returned to us in an unsaleable condition, we may deliver it back to you.

You can drop off your return at any one of our shops or at our office in Mriehel.

If you would prefer to exchange the book with another title, please contact us via email at customercare@agendabookshop.com before returning the book with the Name/ISBN number of the book/s that you would like to replace it with. We will prepare the replacement order for you to collect when you drop off the return at your preferred Agenda Bookshop or at our office in Mriehel.

If you prefer not to exchange the book, and you return you order within 14 days of receiving it, a full refund will be issued to your account. You can expect to receive your refund within 30 working days.

Occasionally, a supplier informs us that an item is no longer available. This could be due to a book title going out of print. Before we cancel an order, we will make every effort to contact you to advise which items from your order have to be cancelled.

If you have lost your password, please go to the Login page, and follow these steps:

* Next to the Sign in option please click on "Forgot password?"
* On the next page please enter your email address and the relevant security verification characters and select Submit.
* Once completed a reset password email will be sent with instructions on how to reset your password

If you no longer have access to your e-mail address, you will have to set up a new account entirely.

Please note that resetting your password will not affect any of your existing orders.

Agendabookshop.com takes your security very seriously. We process orders with an SSL Secure Commerce Server, which utilizes military-grade encryption to protect your credit card information. All credit card information is encoded with strong encryption before storage.

To further respect and protect your privacy, agendabookshop.com does not release your credit card information or mailing address to any outside organizations.

If you receive an email that claims to be from Agenda Bookshop yet seems suspicious, please do not click on any links or open any attachments in the message. Delete the email, or please contact our Customer Care Team if you are unsure.

You can often recognise a suspicious email by:
* the sender's email address not being an agendabookshop.com address.
* if it is asking you to provide your account or payment details.
* if the links in the email don't lead to agendabookshop.com.

If you experience any payment problems when placing an order on agendabookshop.com we would recommend that you try to resubmit your payment details. If your payment still fails, please contact your card issuer to ensure there are no problems with your account before contacting our Customer Care Team.