Author: John P Wilson

A comprehensive guide to all the main labour market initiatives and agencies combining education and employment in the UK, this encyclopaedia prese...

A comprehensive guide to all the main labour market initiatives and agencies combining education and employment in the UK, this encyclopaedia prese...

The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is ind...

In a fast-paced and innovative world, traditional training methods can no longer be relied on to improve performance, engagement or promote behavio...