Author: Leonard A. Schlesinger
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Save 10% What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
James HeskettCurrent price €37.79Original price €41.99Current price €37.79Original price €41.99Save 10% -
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
James L. HeskettCurrent price €17.59Original price €19.99James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship ...
View full detailsCurrent price €17.59Original price €19.99Save 12%
