Author: Leslie Willcocks

Despite the flattening effects of globalization, international business demonstrates huge diversity and complexity. This book is about understandin...

This book examines real-world implementations of service automation technologies using Robotic Process Automation and Cognitive Automation tools. ...

Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly ...

Here, Mary Lacity, Leslie Willcocks and Andrew Burgess present practices used by clients, providers and advisors to realize value from LSO. The boo...

Here, Mary Lacity, Leslie Willcocks and Andrew Burgess present practices used by clients, providers and advisors to realize value from LSO. The boo...