Author: Nawal K. Taneja

While airlines have been looking into the next generation of retailing practices for several years, developments since the beginning of 2020 have a...

The airline industry is in a state of radical restructuring as its markets and key stakeholders (customers, airline labour and management groups, g...

In 21st Century Airlines: Connecting the Dots, Nawal Taneja addresses the challenges and opportunities facing the airline industry as it tries to i...

Airline business models continue to be shaped by powerful forces relating to customers, complexities and regulators. However, at the same time, the...