Author: Peter Hernon
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Assessing Service Quality
Ellen Altman€72.99Technological progress has meant that the old measures of service quality no longer apply. If libraries are to succeed, they must see themselves in...
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Convergence and Collaboration of Campus Information Services
Peter Hernon€62.99Convergence and collaboration enable an academic library to be more fully engaged with its campus. In its simplest form, convergence is defined as ...
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Listening to the Customer
Joseph R. Matthews€58.99A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabli...
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Engaging in Evaluation and Assessment Research
Danuta A. Nitecki€62.99For library managers, this book explains evaluation and assessment research and identifies the components of proper execution, such as planning, de...
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Viewing Library Metrics from Different Perspectives
Danuta A. Nitecki€66.99This guidebook shows academic libraries how to use innovative new performance metrics to achieve greater accountability and higher levels of servic...
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Sold out Service Quality in Academic Libraries
Ellen Altman€107.99Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and pe...
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Sold out Statistics
Peter Hernon€105.99This book provides a general discussion beneficial to librarians and library school students, and demonstrates the steps of the research process, d...
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Sold out Service Quality in Academic Libraries
Ellen Altman€45.99Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and pe...
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Statistics
Peter Hernon€41.99This book provides a general discussion beneficial to librarians and library school students, and demonstrates the steps of the research process, d...
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Sold out Evaluation and Library Decision Making
Charles R. McClure€105.99Evaluation, which is a critical component of the planning process, assesses the effectiveness and efficiency of library programs and services in th...
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Sold out Linking the U.S. National Technical Information Service with Academic and Public Libraries
Peter Hernon€97.99Two underlying assumptions of this volume are that academic and public libraries can serve as effective intermediaries between the U.S. National Te...
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Sold out Statistics for Library Decision Making
Peter Hernon€47.99This handbook assists students in understanding statistics and the types of decisions that the selection of a test entails. At the same time the vo...
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Sold out Public Access to Government Information
Charles R. McClure€51.99This volume is issue-oriented. By showing that issues relating to topics such as access to government information resources, collection development...
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Sold out Evaluation and Library Decision Making
Charles R. McClure€45.99Evaluation, which is a critical component of the planning process, assesses the effectiveness and efficiency of library programs and services in th...
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Sold out Federal Information Policies in the 1980's
Charles R. McClure€82.99This books provides a detailed overview of conflicting issues and practices related to Federal government information policies and the distribution...
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