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The recent rediscovery of Rubens’s Massacre of the Innocents (bought by Lord Thomson for £50 million in 2002) offers an important opportunity to re...

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are...

What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimit...