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One of the world's leading experts in the new discipline of 'customer-centricity' explains how it works - and shows how it can revolutionise both b...

For most of us, it's the people we know who make our lives what they are. These include our family, our friends, and the people we work with.This r...

Customers are not "on" the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everythi...