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Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organizat...

With future competitive landscape shifting from competition between companies themselves to trading partner networks, understanding and mastering p...

First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and organizational res...

First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and organizational res...